Website: HollandAquariumEnterprises.com
Last Updated: August 31, 2026

Holland Aquarium Enterprises Ltd. ("Holland Aquarium Enterprises," "we," "us," or "our") respects your privacy and is committed to protecting personal information under our control.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit HollandAquariumEnterprises.com (the "Website"), purchase products or services, request a quotation, schedule an appointment, communicate with us, subscribe to marketing communications, or otherwise interact with Holland Aquarium Enterprises.

By using the Website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

Depending on your interaction with us, we may collect:

Name;

Email address;

Telephone number;

Billing address;

Shipping or delivery address;

Aquarium installation or project address;

Account information;

Order and transaction information;

Products viewed or purchased;

Quote and consultation requests;

Appointment information;

Aquarium specifications and project requirements;

Communications with us;

Customer service and live-chat communications;

Photographs and videos provided in connection with a project;

Marketing preferences and consent records;

IP address;

Browser and device information;

Approximate geographic location;

Referring website;

Pages viewed;

Links or advertisements clicked;

Website activity;

Shopping cart activity;

Cookie and advertising identifiers; and

Other information voluntarily provided to us.

2. HOW WE COLLECT INFORMATION

We may collect information when you:

Visit our Website;

Create an account;

Make a purchase;

Add products to a shopping cart;

Request a quotation;

Submit a contact form;

Book an appointment;

Subscribe to a newsletter;

Communicate through live chat;

Contact us by telephone, email, text, social media, or other means;

Enter into a contract with us;

Request warranty or customer support; or

Otherwise interact with our business.

Information may also be collected automatically through cookies, pixels, analytics technologies, advertising technologies, and similar tools.

3. HOW WE USE PERSONAL INFORMATION

We may use information to:

Process and fulfill orders;

Process payments;

Provide quotations and estimates;

Schedule consultations, deliveries, installations, and maintenance;

Provide customer support;

Communicate regarding orders and projects;

Administer warranties;

Maintain customer and project records;

Operate our customer relationship management ("CRM") systems;

Personalize Website experiences;

Improve our Website, products, and services;

Measure Website traffic and performance;

Analyze advertising effectiveness;

Conduct advertising and remarketing campaigns;

Prevent fraud and security incidents;

Maintain accounting and tax records;

Collect outstanding accounts;

Establish, exercise, or defend legal claims;

Comply with applicable legal requirements; and

Send marketing communications where permitted by law.

4. GOOGLE ANALYTICS AND GOOGLE TAG MANAGER

We plan to use Google Analytics and Google Tag Manager to help understand Website traffic, visitor behaviour, Website performance, conversions, and marketing effectiveness.

These technologies may collect information about your device, browser, Website interactions, approximate location, referral source, and other usage information.

Google Tag Manager may also facilitate the operation of analytics, advertising, and other Website technologies.

5. GOOGLE ADS

We may use Google Ads and related Google advertising technologies to advertise our products and services and measure advertising performance.

These technologies may use cookies and similar identifiers to:

Measure advertising conversions;

Understand interactions with advertisements;

Build advertising audiences;

Support remarketing; and

Display advertising based on Website interactions where permitted.

6. META/FACEBOOK PIXEL

We may use Meta technologies, including the Meta Pixel, in connection with advertising on Facebook, Instagram, and other Meta services.

These technologies may help us:

Measure advertising performance;

Understand whether advertisements result in Website visits or purchases;

Create advertising audiences;

Conduct remarketing campaigns; and

Improve advertising relevance.

Meta may independently process information collected through its technologies according to its own privacy practices.

7. ONLINE SHOPPING

When you purchase products through our Website, we may collect information necessary to:

Process your order;

Confirm your identity;

Arrange payment;

Deliver or ship products;

Communicate regarding your order;

Process returns or warranty claims where applicable;

Prevent fraud; and

Maintain transaction records.

We may retain transaction information as reasonably necessary for accounting, taxation, warranty, dispute resolution, and legal purposes.

8. PAYMENT PROCESSORS

We may use third-party payment processors, including Stripe, PayPal, or other payment providers.

Payment processors may collect information including your name, billing information, payment details, transaction information, device information, and fraud-prevention information.

Complete payment card information may be transmitted directly to the applicable payment processor rather than being stored by Holland Aquarium Enterprises.

Payment providers operate under their own terms, security standards, and privacy policies.

9. CRM SYSTEMS

We may use a customer relationship management ("CRM") platform to organize and manage:

Customer information;

Leads;

Quote requests;

Project communications;

Appointment information;

Sales activity;

Purchase history;

Customer support;

Marketing preferences; and

Follow-up communications.

Our CRM provider may process personal information on our behalf.

10. CONTACT AND QUOTE FORMS

Information submitted through contact, consultation, or quotation forms may be stored in our Website systems, email systems, CRM, or other business systems.

We use this information to respond to your request, prepare quotations, communicate about potential projects, and provide requested services.

Submitting an inquiry does not automatically constitute consent to receive unrelated ongoing promotional marketing where separate consent is required.

11. APPOINTMENT BOOKING

When you schedule an appointment, consultation, delivery, installation, or service visit, we may collect your contact information, address, appointment details, project information, and relevant communications.

This information may be shared with employees, contractors, scheduling providers, or other parties reasonably necessary to perform the requested service.

12. LIVE CHAT

Our Website may provide live-chat or automated communication functionality.

Communications submitted through these systems may be recorded, stored, reviewed, and associated with your customer or CRM record.

Do not submit highly sensitive information, passwords, or complete payment-card information through live chat unless specifically instructed through a secure process.

13. NEWSLETTERS AND EMAIL MARKETING

Where permitted by applicable law, we may send newsletters, promotional offers, product announcements, aquarium information, company news, and other commercial electronic communications.

Where required, we will obtain appropriate consent before sending commercial electronic messages.

Marketing communications will provide an appropriate method for recipients to unsubscribe.

Transactional communications concerning purchases, appointments, contracts, warranties, customer service, security, or other existing transactions may still be sent where permitted even if you have opted out of promotional communications.

14. SMS AND TEXT COMMUNICATIONS

Where offered and where permitted by law, we may communicate by SMS or other electronic messaging services.

Promotional text messages will be subject to applicable consent and unsubscribe requirements.

Operational communications, such as appointment or service information, may be handled separately from promotional marketing where permitted by law.

15. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use:

Essential cookies;

Functional cookies;

Analytics cookies;

Advertising cookies;

Conversion tracking;

Pixels;

Tags;

Local storage; and

Similar technologies.

These technologies may be operated by us or third-party service providers.

Where required, visitors will be provided with appropriate choices regarding non-essential technologies.

16. COOKIE CONSENT

Where applicable, our Website may display a cookie-consent tool allowing visitors to manage categories of non-essential cookies.

Depending on the visitor's location and applicable legal requirements, certain analytics or advertising technologies may not be activated until appropriate consent has been provided.

Users may also manage cookies through browser settings.

Please view cookie policy

17. THIRD-PARTY SERVICE PROVIDERS

We may provide information to service providers that assist us with:

Website hosting;

Ecommerce;

Payment processing;

Shipping;

CRM services;

Appointment scheduling;

Email marketing;

SMS communications;

Live chat;

Analytics;

Advertising;

Accounting;

Cloud storage;

IT and cybersecurity;

Customer support;

Contractors and installers; and

Professional legal, insurance, or accounting services.

We do not sell personal information in the ordinary meaning of selling customer lists for money.

18. INTERNATIONAL DATA PROCESSING

Some technology and service providers we use may process or store information outside British Columbia or Canada, including in the United States or other jurisdictions.

As a result, information may be subject to the laws and lawful access requirements of those jurisdictions.

19. CONSENT

We obtain consent to collect, use, and disclose personal information where required by applicable law.

The appropriate form of consent depends upon the circumstances, sensitivity of the information, purpose of collection, and applicable legislation.

You may withdraw consent to certain uses, subject to reasonable notice and applicable legal or contractual restrictions.

20. MARKETING CONSENT RECORDS

We may maintain records showing when and how consent to receive marketing communications was obtained, including the date, source, form, and applicable communication preferences.

We may also maintain records of unsubscribe requests and changes to marketing preferences.

21. SECURITY

We use reasonable administrative, physical, and technical safeguards appropriate to the nature and sensitivity of information under our control.

However, no Internet transmission, electronic storage system, Website, or database can be guaranteed to be completely secure.

22. RETENTION

We retain personal information only as long as reasonably necessary for the purposes for which it was collected and for legitimate business, warranty, accounting, taxation, insurance, contractual, dispute-resolution, and legal purposes.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable requirements.

23. ACCESS AND CORRECTION

You may request access to personal information we hold about you or request correction of inaccurate or incomplete personal information, subject to applicable legal exceptions.

We may require reasonable identity verification before fulfilling a request.

24. PHOTOGRAPHS AND PROJECT MEDIA

With appropriate authorization under our customer agreements, Holland Aquarium Enterprises may photograph or record aquarium projects for portfolio, educational, Website, advertising, and social-media purposes.

We will take reasonable steps not to disclose identifying Client information through such content unless authorized.

25. CHILDREN

Our Website and services are intended primarily for adults.

We do not knowingly seek to collect personal information from children through our Website for marketing purposes.

26. PRIVACY INCIDENTS

If we become aware of unauthorized access, collection, use, disclosure, loss, or other compromise of personal information, we will assess the circumstances and take appropriate steps in accordance with applicable law.

27. THIRD-PARTY WEBSITES

Our Website may link to external websites and services.

We are not responsible for the privacy, security, or content practices of third-party websites.

28. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our business, Website, technologies, service providers, or legal requirements.

The current version will be posted on the Website with an updated revision date.

29. CONTACT AND PRIVACY OFFICER

Questions, concerns, complaints, access requests, correction requests, or other privacy inquiries may be directed to:
Holland Aquarium Enterprises Ltd.

Contact; Sean Holland
Website: HollandAquariumEnterprises.com
Email: [email protected]
Mailing Address:

30. APPLICABLE PRIVACY LAW

Holland Aquarium Enterprises manages personal information in accordance with applicable privacy legislation, including British Columbia's Personal Information Protection Act where applicable.